Questions & Answers

We hope you find all the answers you need below if not please email Style Concierge e) x

How do I select my size? ONE Dress is made in one-size, fitting XS-XXL. Her design adapts, evolves & enhances ever changing bodies. Choose from 3 lengths, Petite, Midi & Grande. You can base this on a) your height or b) preferred hem length. Our 3 lengths are worn by: Bruna (163cm) PETITE; Brontie (170cm) MIDI; Sarah (176cm) GRANDE.

Are there videos of how to style dress? Our gift to you on purchase is VIP access to Style Masterclass, our 'Wearers Only' hub that you can tap into anytime on any device. You'll learn how to wear dress 7 ways + every day style solutions in gaining more from ONE Dress. 

Where do you deliver? When will my dress arrive? We despatch dress same day from Sydney to the world, offering Standard & Express. Australian deliveries arrive within 1-5 days. International deliveries arrive within 7-15 days. 

But I need dress red-hot yesterday? Relax! We have local, national & international couriers on stand-by. Just email Style Concierge e)

What payment methods to you accept? We offer AfterPay & accept PayPal & all Credit Cards.

Exchanges & Returns? We accept exchanges & returns for unworn dresses in perfect conditions. Please email us within 3-5 days of receiving. On receiving your dress we recommend trying on while viewing 'Style Masterclass' on any device. And Style Concierge is available to help with fit & style advice on e: 

When emailing with an exchange or return request please provide Order Number & reason for exchange or return. Generally we've a waiting list for dresses so hope you'll return yours asap ie: within 1-3 days, in perfect condition. Unfortunately, we can't accept returns outside these outlined times. Return shipping is the responsibility of the buyer, at your preferred method. Please provide tracking details & once dress is received your refund will be processed within 24hrs.

I need a Staff Uniform solution, do you accept business orders? From Interior Designers, Event Organisers, Educators, Hotels & Hospitality increasingly businesses are turning to ONE Dress for a fresh & practical take on Staff Uniforms. Please email us & we'll tailor a solution for your business.

Do you have retail stores where I can try on a dress? Our focus is working with you one-on-one & your trying dress in comfort of your own space, with favourite shoes & accessories. Access to Style Masterclass makes you the expert & Style Concierge is always here to help with style & fit advice on e:

I'd love to sell ONE Dress in my store, do you offer wholesale? We're delighted that so many women in business hope to sell our dress to their customers. For now we focus on selling dress to our valued clients direct via 

Why Vegan Silk? After 6 months of fruitless textile research I landed on an extraordinary innovation created by the best mill in Japan (& developed by a leading Australian designer who consciously sought silk alternatives that didn't harm animals). I use this textile exclusively. Crafted with the finest denier man-made thread, the result's softest, flowy drape that takes you from AM/PM. My textile closes the loop in offering you a premium, quality designer dress of the highest convenience (She's machine washable; fast drying & non-iron.. & the perfect travel companion.. you're welcome!)

Who makes ONE Dress? Our Production House is located within an eight minute stroll from our Studio in Sydney, Australia. Their craftsmanship 'blows our minds' in making for the greatest high fashion Australian brands. We align on working kindly, happily, sustainably & producing garments of the highest standard.

How do you ensure quality? We work shoulder-to-shoulder with our local suppliers and Production House meeting regularly to 'share the knowledge'. Each Dress is finished by hand, cross-checked & pre-approved by me personally.

Sustainable now & ever! As a new slow fashion brand rather than retrofit eco we applied it from the get-go. We observe the worlds leading sustainable fashion brands for best business practice & innovation. We take heart that no company is fully sustainable and every action we take makes a difference.

How do pre-orders work? We produce in very small runs in line with demand. If we're mid-run we'll offer next available dresses for reserve via presale & despatch same day that dresses are received. In the heady world of 'slow fashion' great things take time & the wait is always worthwhile.