Refund policy

Exchanges & Returns We hope you love The One Dress Project & i'm personally available on e: kerryl@everbyx.com to coach you on wearing your beautiful dress. If it doesn’t meet your expectations, please notify me asap & within 3 days of dress delivery to initiate an exchange or refund. Returns won’t be accepted after 7 days from receipt. This window is considered active from the time that a shipment was received. 

To initiate a return or exchange, please contact me: kerryl@everbyx.com with Order Number & reason for exchange or return. Please return unworn item within 3 days of contact. Unfortunately, we cannot accept returns outside of these outlined timelines. Dress exchanges are based on available stock.

With returns for refund the secure return shipping is the responsibility of the buyer, at their preferred method & tracking must be is provided. Once the return is received, the exchange or refund will be processed within 2-4 business days.