We'd love to help with any questions not covered here. Just drop us a line e: email@example.com
What is One-Size? The One Dress Project is inclusive of all Women, currently we fit XS-XL (Australian size 6-22). Our soft drape & fluid design enhances all shapes, age, size, height, culture & life stage. Dress length is 120cm & Dress width is 104cm (flat). Ever by X is uniquely agile and we'll adapt size quickly based on your feedback.
Who makes your clothes? Our boutique Production House to located within an eight minute walk from our Studio. We're blown away at their craftsmanship in making for the greatest Australian high fashion brands. We align on working kindly, happily, sustainably & producing garments of the highest standard.
How do you ensure quality? We work shoulder-to-shoulder with our local suppliers & Production House meeting regularly to 'share the knowledge'. Each Dress is finished by hand, cross-checked & pre-approved by me personally.
Where do you source your fabrics? We searched the world over for our textile to learn of the scale of fabric over-production. It didn't sit well. We concluded to never make or import a textile, instead 100% of our Dresses are made from upcycled local ‘remnant’ (the excess rolls left after a design season). It means every Dress is limited and saves a precious textile from landfill.
Sustainable now & ever! As a new slow fashion brand rather than retrofit eco we applied it business wide from the get-go. We observe leading sustainable fashion brands for best business practice, production & textile innovations. We take heart that no company is fully sustainable and every action we take makes a difference.
How do pre-orders work? As a slow fashion brand we produce in small runs and in most cases Dresses are available immediately. If we're ever mid-run we'll note this at Checkout advising next available date. The longest you'll ever wait is 10-14 working days (& the wait is worth it!).
What payment methods to you accept? We prefer Credit Cards. We also offer Paypal and Afterpay (but their fee's are unkind... just saying).
Can you get me a Dress urgently? Yes, we work with customers & leading Stylists needing Dress urgently - we do everything to make this happen. Generally Dresses are despatched same day to arrive within Australia within 2-5 days. Please contact us at e: firstname.lastname@example.org for help special requests.
Do you deliver globally? Yes! We deliver throughout Australia at our compliments & ship globally for a flat rate of A$25. Internationally Ever by X isn't responsible for local import taxes that vary per country. See our Terms & Conditions.
Australian Delivery timeframe: Delivered by Australia Post. Received within 2–5 working days. Please include your mobile number & email address at Checkout to receive tracking updates.
International Delivery timeframe (NZ, UK, USA, EU, HK etc): Delivered by multiple carriers for a flat fee of A$25. Delivery timeframe varies but in most cases Dress will be received within 10-15 working days. Please contact us at e: email@example.com if you need Dress urgently.
Exchanges & Returns? We hope you love Dress as much as us but if it doesn’t meet your expectations, please let us know asap & within 3-5 days of receiving to initiate an exchange or refund. Returns won’t be accepted after 7 days from receipt. This window is considered active from the time your shipment is received.
To initiate an exchange or refund, please e: firstname.lastname@example.org with Order Number & reason for exchange or return. Please return unworn item within 3 days of this contact. Unfortunately, we cannot accept returns outside these outlined times. We'll work with you to fulfil exchange requests. With returns for refund the secure return shipping is the responsibility of the buyer, at their preferred method & tracking must be provided to us. Once the return is received, the exchange or refund will be processed within 2-4 business days.