Questions x Answers
I'd love to help with any enquiry. Just drop me a line e: firstname.lastname@example.org
What is One-Size? The One Dress Project currently fits XS-XL (Australian size 6-22). Our soft drape and fluid design enhances irrespective of shape, age, size & height. Dress length is 120cm & Dress width is 104cm (flat). As a small brand, we're agile. We'll adapt size quickly based on your feedback & requests.
Who makes your clothes? Our Production House is located within an eight minute walk from our Studio in Sydney, Australia. We're blown away at their craftsmanship in making for the greatest high fashion Australian brands. We align on working kindly, happily, sustainably & producing garments of the highest standard.
How do you ensure quality? We work shoulder-to-shoulder with our local suppliers and Production House meeting regularly to 'share the knowledge'. Each Dress is finished by hand, cross-checked & pre-approved by me personally.
Where do you source your fabrics? We searched the world over for our textile to learn of the scale of fabric over-production - it didn't sit well. We concluded to never make or import a textile, instead 100% of our Dresses are made from the excess rolls left after a design season. It means each Dress is saving a precious & rare textile from landfill.
Sustainable now & ever! As a new slow fashion brand rather than retrofit eco we applied it from the get-go. We observe leading sustainable fashion brands for best business practice & innovation. We take heart that no company is fully sustainable and every action we take makes a difference.
How do pre-orders work? We produce in small runs and in most cases dresses are available immediately. If we're ever mid-run we'll note this at checkout advising next available date. The longest you'll wait is 10-14 working days (& the wait is worth it!).
What payment methods to you accept? We prefer Credit Cards. We offer PayPal and AfterPay (but their fee's can be unkind).
Can you get me a Dress urgently? Yes, we work with top stylists & customers who need Dress red hot yesterday - we make this happen. Otherwise dresses are despatched same day to arrive within Australia within 1-5 days. Please contact us at e: email@example.com with special requests.
Do you deliver globally? Yes! We deliver throughout Australia at our compliments & ship globally at A$25 (flat rate). Internationally Ever by X isn't responsible for local import taxes that vary per country. See our Terms and Conditions.
Australian Delivery timeframe: Delivered by Australia Post. Received within 1-5 working days. Please include your mobile number & email address at Checkout to receive tracking updates.
International Delivery timeframe (NZ, UK, USA, EU, HK etc): Delivered by multiple carriers for a flat fee of A$25. Delivery timeframe varies but in most cases Dress will be received within 10-15 working days. Please contact us at e: firstname.lastname@example.org if you need Dress urgently.
Exchanges & Returns? We hope you love dress as much as we do but if it doesn’t meet your expectations please email me within 2-4 days of receiving dress on e: email@example.com. As a small business I monitor all incoming email & respond within the hour. I can personally coach you in gaining the most from your dress (And if you're in Sydney we can meet for a complimentary personal styling session). I genuinely love customer feedback, so please don't hesitate to make contact as I'll work with you to fulfil any request.
When emailing please provide your Order Number & reason for exchange or return. Please return unworn item within 2-3 days of our contact. Unfortunately, we can't accept returns outside these outlined times. Return shipping is the responsibility of the buyer, at your preferred method. Please provide tracking details & once dress is received we'll process your refund within 1-2 days.