Questions & Answers

We hope you find all the answers you need below if not please email Style Concierge e) x

How do I select my size? ONE Dress is created to adapt & evolve with ever changing silhouettes. Created in ONE size (fitting XS-XXL) & 3 lengths (choose Petite, Midi & Grande). You can choose length based on a) your height or b) preferred hem length. Our 3 lengths are worn by: Bruna (163cm) PETITE; Brontie (170cm) MIDI; Sarah (176cm) GRANDE. View our Fit Guide.

Will you provide instructions on how to wear dress? Yes! On purchase you're gifted VIP Access to Style Masterclass {a series of short & simple style tutorials you can view anytime, on any device}. Our website & instagram are points of inspiration at ways you can wear & accessorise dress for all occasions.

Where do you deliver? When will my dress arrive? We despatch dress same day from Sydney to most-of-world, offering Standard, Express & Couriers. Australian deliveries arrive within 1-5 days. International deliveries arrive within 7-15 days. Note, deliveries to UK are on hold til July 2023 & deliveries to EU are on hold til Dec 2023. This is due to temporary local import taxes charged to our customers.

International taxes: Tax policies change & differ country to country. Ever by X is not responsible for local import taxes. In US: For single, double & triple dress orders no tax is charged. We recommend ordering in lots of 3 to avoid entry tax. In UK: Dress is Import Tax Free (in being Aus Made), VAT Tax is payable before delivery. In EU: Due to import taxes we've paused delivery. Delivery will resume late 2023 once EU/UK Trade Agreement takes effect.

I need dress red-hot urgently? Relax! If in Sydney, order before 10am and select "Same Day Courier" for dress delivery same day. Australia Wide order by 10am via "Next Day Courier" & receive dress next business day Metro (If regional allow an extra day). Internationally order asap via International Courier option & receive dress within 5-7 days. 

What payment methods to you accept? We offer AfterPay, PayPal & all Credit Cards.

Is dress recommended as a travel dress? Absolutely! Dress arrives folded in a mini-tote, perfect for stowing dress in carry-on, for dropping overhead while in-flight or on arrival. Dress is compact & lightweight, measuring 20x25x8cm & weighs under 500g. Dress design adapts on-the-go, so you can adapt looks throughout your day with no wardrobe change. Dress is hand & machine washable, fast drying & non-iron with two deep functional pockets.

Do you have retail stores where I can try on a dress? Our focus is working with you one-on-one & your trying dress with your favourite shoes & accessories, in the comfort of your own space. Access to Style Masterclass makes you the expert & ebX Style Concierge is always here to help on e:

Do you wholesale? I'd love to sell ONE Dress in my store? We're delighted that so many women in business hope to introduce our dress to their customers. For now we focus on selling dress to our valued clients exclusively via 

ONE Dress is a great staff uniform solution, do you accept business orders? Increasingly Interior Designers, Event Organisers, Educators, Hotels & Hospitality businesses are turning to ONE Dress for a Staff Uniform solution. Please email Style Concierge e: & we'll tailor you a recommendation. 

What is Vegan Silk? Textile innovation never stops & after a 6 month world-wide search we found our textile locally, developed by a leading Australian designer in response to conscious consumers demanding kind silk alternatives. Our extraordinary textile is crafted by the best mill in Japan & I have exclusive access. Crafted with the finest denier thread, the result is a perfect medium weight that's silky soft with luxurious drape for perfect all year round wear transitioning from day to evening. My textile closes the loop in developing you a premium, high quality designer dress of the highest convenience {Dress is machine washable, fast drying, non-iron, weighs under 500g & packs small}. Yes, she's perfect for travel.

Who makes ONE Dress? Our Production House is located within an eight minute stroll from our Studio in Sydney, Australia. Their craftsmanship 'blows our minds' in making for the greatest high fashion Australian brands. We align on working kindly, happily, sustainably & producing garments of the highest standard.

How do you ensure quality? We work shoulder-to-shoulder with our local suppliers and Production House meeting regularly to 'share the knowledge'. Each Dress is finished by hand, cross-checked & pre-approved by me personally.

Sustainable now & ever! As a new slow fashion brand rather than retrofit eco we applied it from the get-go. We observe the worlds leading sustainable fashion brands for best business practice & innovation. We take heart that no company is fully sustainable and every action we take makes a difference.

How do pre-orders work? We produce in very small runs in line with demand. If we're mid-run we'll offer next available dresses for reserve via presale & despatch same day that dresses are received. In the heady world of 'slow fashion' great things take time & the wait is always worthwhile.