Exchanges & Returns
Our hope: That you land somewhere exciting in receiving ONE Dress. And in visiting Style Masterclass you begin to build on exciting looks, for AM/PM, with favourite shoes & accessories. Rest assured everyone’s experience with ONE Dress is unique & our in-house stylist is standing by to assist.
Consciously considered: We researched the world’s leading sustainable brands for best business practice which influences every aspect of our offering as we work small scale, minimising carbon footprint & waste. We never set-out to make dresses for the masses, moreso hand-cut limited-edition dresses made locally. This influences our Exchange & Returns policy which ensures no precious dress ever goes to waste with your help.
Exchange & Return Policy: Please contact to us within 7 days of receiving your dress, to initiate an Exchange or Return. We accept new & unworn garments that can be perfectly refreshed for our dress waiting lists. Return costs are a customer responsibility & we extend our below market postal rates (international & domestic) to safely return dress with delivery tracking. Please click below to access our rates:
START YOUR RETURNExchanges: Dresses are limited & sell-out quickly click so please ‘Start your Return’ & reserve your exchange at earliest convenience. If you’d like help with dress size & length please view our Size and Length guide & connect with our in-stylist with your enquiry via e: hello@everbyx.com.
Processing your return: Please return your dress back to us asap, within 3-5 days from submitting your return request. Fold dress back into ebX Tote with Style Guide & protect with a mail satchel. You’ll receive email confirmation once we receive your return which will credit your original payment method (less return shipping costs).
Loose threads or flaws: Our dresses are made by hand the old-fashioned way, we don’t use commercial machinery & threads are a natural part of dressmaking. Our QA team work to remove all threads and if you find one please carefully snip. If you’re concerned & believe your dress has a flaw please contact us; quote your Order Number & provide photos that outline your concern.
We invite you to connect with our in-house stylist & client support e) hello@everbyx.com