Questions & Answers

I'm here to help with every enquiry. Just drop me a line e: kerryl@everbyx.com

What is One-Size? The One Dress Project is created in one-size, 3 lengths. Our original 'Midi' dress fits XS-XXL {Length: 120cm for wearers over 5'5}; Petite fits XS-XL (Length: 115cm for wearers under 5'4}. Our latest release Grande fits XS-XXL {Length: 140cm for wearers over 5'9 & Maxi lovers).

Our dress is a melding of design, innovation & technology - our soft drape and fluid design enhance your shape, age, size & height. Dress lengths range from 115-140cm. Dress width ranges from 96-104cm (flat) & 192-208cm (round). We're small, agile & here for the long game, we look forward to meeting your needs now & ongoing. If you've an idea, please just ask x

Who makes ONE dress? Our Production House is located within an eight minute stroll from our Studio in Sydney, Australia. We're blown away at their craftsmanship in making for the greatest high fashion Australian brands. We align on working kindly, happily, sustainably & producing garments of the highest standard.

How do you ensure quality? We work shoulder-to-shoulder with our local suppliers and Production House meeting regularly to 'share the knowledge'. Each Dress is finished by hand, cross-checked & pre-approved by me personally.

Where do you source your fabrics? We searched the world over for our textile to learn of the scale of fabric over-production - it didn't sit well. We concluded to never make or import a textile, instead 100% of our dresses are made from the excess rolls left after a design season. It means each Dress saves a precious & rare textile from landfill.

Sustainable now & ever! As a new slow fashion brand rather than retrofit eco we applied it from the get-go. We observe the worlds leading sustainable fashion brands for best business practice & innovation. We take heart that no company is fully sustainable and every action we take makes a difference.

How do pre-orders work? We produce in very small runs in line with demand. If we're mid-run we'll offer next available dresses for reserve via presale & despatch same day that dresses are received. In the heady world of 'slow fashion' great things take time & the wait is always worthwhile. 

What payment methods to you accept? We accept all Credit Cards, PayPal & AfterPay.

Can you get me a Dress urgently? Yes, we work with top stylists & customers internationally that need Dress red hot yesterday - we make this happen. Otherwise dresses are despatched same day to arrive within Australia within 1-5 days & Internationally dresses arrive within 7-9 days (via Priority Express). Please contact me at e: kerryl@everbyx.com with special requests.

Do you deliver globally? Yes! We deliver throughout Australia at our compliments. Internationally we offer 3 shipping options to expedite delivery. Internationally Ever by X isn't responsible for local import taxes that vary per country. See our Terms and Conditions.

Australian Delivery: Received within 1-5 days. Delivered by Australia Post. Standard Delivery is at our compliments & received within 2-5 business days. We offer Express Delivery for flat rate of A$6.50, received within 1-3 business days. Please include your mobile number & email address at checkout to receive tracking updates.

International Delivery: Received within 7-10 days. Despatched by Australia Post & delivered by local Postal Service in your country eg: USPS in USA. We offer 3x delivery options (Priority Express; Express & Standard). Please include your mobile number & email address at checkout to receive tracking updates. Please contact me at e: kerryl@everbyx.com if you need dress urgently.

Exchanges & Returns? We hope you love your dress. Please contact me with any enquiry as i'm always here to help e: kerryl@everbyx.com. Dress is a new concept & i can personally coach you. I genuinely love customer feedback, so please don't hesitate to connect.

When emailing with an exchange or return request please provide your Order Number & reason for exchange or return. As i've a waiting list for every dress I'll need your dress returned asap ie: within 1-3 days, in perfect condition.  Unfortunately, we can't accept returns outside these outlined times. Return shipping is the responsibility of the buyer, at your preferred method. Please provide tracking details & once dress is received your refund will be processed within 24hrs.