Questions & Answers

We hope you find all the answers you need below if not please email Style Concierge e) x

How do I select my size? ONE Dress is created to adapt & evolve with ever changing silhouettes. Created in ONE size (fitting XS-XXL) & 3 lengths (choose Petite, Midi & Grande). You can choose length based on a) your height or b) preferred hem length. Our 3 lengths are worn by: Bruna (163cm) PETITE; Brontie (170cm) MIDI; Sarah (176cm) GRANDE. View our Fit Guide.

Do you provide instructions on how to wear dress? Yes! On purchase you're gifted VIP Access to Style Masterclass {a series of simple style solutions you can view on any device anytime}. Our website & instagram are also points of inspiration at ways you can wear & style your dress.

Where do you deliver? When will my dress arrive? We despatch dress same day from Sydney to most-of-world, offering Standard, Express & Couriers. Australian deliveries arrive within 1-5 days. International deliveries arrive within 7-15 days. UK delivery has resumed & VAT is payable prior to delivery (No import tax is payable). EU delivery is on hold until local Import taxes reduce. 

International taxes: Dress is 'Australian Made' & Tax Free in most countries. Tax policies can change & differ from country to country. US customers: Purchases of 1-3 dresses are tax free, as under tax threshold. UK customers: From March '24 we ship on a Delivery Duty Paid basis & pre-pay VAT to HMRC, pre-clearing your dress for delivery. For UK refunds, we'll refund dress component & you'll apply to HMRC for VAT refund. Canada, Japan & UAE: Local taxes are payable. Europe: Due to high import taxes we've paused shipping. 

I need dress red-hot urgently? Relax! If in Sydney, order before 10am and select "Same Day Courier" for dress delivery same day. Australia Wide order by 10am via "Next Day Courier" & receive dress next business day Metro (If regional allow an extra day). Internationally order asap via International Courier option & receive dress within 5-7 days. 

What payment methods to you accept? We offer AfterPay, PayPal & all Credit Cards.

Is dress recommended as a travel dress? Absolutely! Dress arrives folded in a mini-tote, perfect for stowing dress in carry-on, for dropping overhead while in-flight or on arrival. Dress is compact & lightweight, measuring 20x25x8cm & weighs under 500g. Dress design adapts on-the-go, so you can adapt looks throughout your day with no wardrobe change. Dress is hand & machine washable, fast drying & non-iron with two deep functional pockets.

Perfectly Imperfect Dresses: A collection of dresses that haven't passed ebX quality checks due to dressmaking or textile flaws. Dresses are final sale and illegible for exchange & return. Please see our Fit Guide; choose your dress carefully & enjoy the savings. 

Shop & SAVE: From 'Nov 2023 we’ll introduce 'Shop & SAVE, a program created at your request, rewarding subscribers; long-term collectors & providing new customers incremental savings when purchasing two or more dresses. As a small maker, with very limited stock, we’ll open up this promotion as frequently as we can & advise subscribers via eDM. Shop & SAVE runs storewide, including best sellers, new releases & limited releases - every colour & every length. Subscribe to gain advance access to Shop & SAVE promotions & new colour releases.  

Do you have retail stores where I can try on a dress? Our focus is working with you one-on-one & your trying dress with your favourite shoes & accessories, in the comfort of your own space. Access to Style Masterclass makes you the expert & ebX Style Concierge is always here to help on e:

Do you wholesale? I'd love to sell ONE Dress in my store? We're delighted so many women in business hope to introduce our dress to their customers. For now we focus on selling dress to our valued clients exclusively via 

ONE Dress is a great staff uniform solution, do you accept business orders? Increasingly Interior Designers, Event Organisers, Educators, Hotels & Hospitality businesses are turning to ONE Dress for a Staff Uniform solution. Please email Style Concierge e: & we'll tailor you a recommendation. 

What is Vegan Silk? Textile innovation never stops & after a 6 month world-wide search we found our textile locally, developed by a leading Australian designer in response to conscious consumers demanding kind silk alternatives. Our extraordinary textile is crafted by the best mill in Japan & I have exclusive access. Crafted with the finest denier thread, the result is a perfect medium weight that's silky soft with luxurious drape for perfect all year round wear transitioning from day to evening. My textile closes the loop in developing you a premium, high quality designer dress of the highest convenience {Dress is machine washable, fast drying, non-iron, weighs under 500g & packs small}. Yes, she's perfect for travel.

Who makes ONE Dress? Our Production House is located within an eight minute stroll from our Studio in Sydney, Australia. Their craftsmanship 'blows our minds' in making for the greatest high fashion Australian brands. We align on working kindly, happily, sustainably & producing garments of the highest standard.

How do you ensure quality? We work shoulder-to-shoulder with our local suppliers and Production House meeting regularly to 'share the knowledge'. Each Dress is finished by hand, cross-checked & pre-approved by me personally.

Sustainable now & ever! As a new slow fashion brand rather than retrofit eco we applied it from the get-go. We observe the worlds leading sustainable fashion brands for best business practice & innovation. We take heart that no company is fully sustainable and every action we take makes a difference.

How do pre-orders work? We produce in very small runs in line with demand. If we're mid-run we'll offer next available dresses for reserve via presale & despatch same day that dresses are received. In the heady world of 'slow fashion' great things take time & the wait is always worthwhile.