Questions & Answers
I'm here to help with every enquiry. Just drop me a line e: kerryl@everbyx.com
How do I select my size? The One Dress Project is created in one-size only, fitting XS-XXL & we release dress in three lengths. Petite is shorter at 115cm long. Midi is 120cm long & Grande is our Maxi length at 140cm long. I've Petite height wearers that love a Maxi look, so wear Midi. And tall wearers that wear Petite, in wanting a shorter hem. So it's over to you & where you prefer your hemline to fall x
What is Vegan Silk? After 6 months of textile research I happened upon an exciting new textile innovation & concluded to make ONE dress in one textile only. I exclusively work with a vegan silk developed by the best mill in Japan, created as conscious brands worldwide continue to flee from natural silk (& any textile harming animals). Falling within the 'Technical Textile' family & crafted with the finest denier man-made thread; it looks & feels like natural silk; it's lustrous & feels wonderful. Its subtle sheen & liquid-like luxurious drape makes dress perfect for AM & PM wear. And colours are superb! In short textile offers you a premium designer dress of the highest convenience ie: she's machine washable; fast drying & non-iron.
Why remnant textile? We searched the world over for our textile to learn of the scale of fabric over-production - it didn't sit well. In researching best conscious practice worldwide we learned of designers working with 'Dead Stock' ie: the rolls left after a design season. It means every ebX Dress saves a rare, precious textile innovation from landfill.
Who makes ONE dress? Our Production House is located within an eight minute stroll from our Studio in Sydney, Australia. Their craftsmanship 'blows our minds' in making for the greatest high fashion Australian brands. We align on working kindly, happily, sustainably & producing garments of the highest standard.
How do you ensure quality? We work shoulder-to-shoulder with our local suppliers and Production House meeting regularly to 'share the knowledge'. Each Dress is finished by hand, cross-checked & pre-approved by me personally.
Sustainable now & ever! As a new slow fashion brand rather than retrofit eco we applied it from the get-go. We observe the worlds leading sustainable fashion brands for best business practice & innovation. We take heart that no company is fully sustainable and every action we take makes a difference.
How do pre-orders work? We produce in very small runs in line with demand. If we're mid-run we'll offer next available dresses for reserve via presale & despatch same day that dresses are received. In the heady world of 'slow fashion' great things take time & the wait is always worthwhile.
What payment methods to you accept? We accept all Credit Cards, PayPal & AfterPay.
Can you get me a Dress urgently? Yes, we work with top stylists & customers internationally that need Dress red hot yesterday - we make this happen. Otherwise dresses are despatched same day to arrive within Australia within 1-5 days & Internationally dresses arrive within 10-15 days (via Priority Express). International couriers can be arranged for delivery within 5 days. Please contact me at e: kerryl@everbyx.com with special requests.
Do you deliver globally? Yes! We deliver throughout Australia at our compliments. Internationally we offer 3 shipping options to expedite delivery. Internationally Ever by X can't guarantee delivery timeframes & isn't responsible for local import taxes that vary per country. See our Terms and Conditions.
Australian Delivery: Received within 1-5 days. Delivered by Australia Post. Standard Delivery is at our compliments & received within 2-5 business days. We offer Express Delivery for flat rate of A$6.50, received within 1-3 business days. Please include your mobile number & email address at checkout to receive tracking updates.
International Delivery: Received within 10-15 days (estimate only). Despatched by Australia Post & delivered by local Postal Service in your country eg: USPS in USA. We offer 3x delivery options (Priority Express; Express & Standard). Please include your mobile number & email address at checkout to receive tracking updates. Please contact me at e: kerryl@everbyx.com if you need dress urgently.
Exchanges & Returns? We encourage you to first tap into your VIP access to 'Style Masterclass' in learning how to adapt dress. You're welcome to email me direct with any enquiry e: kerryl@everbyx.com.
When emailing with an exchange or return request please provide Order Number & reason for exchange or return. As i've a waiting list for every dress I'll need your dress returned asap ie: within 1-3 days, in perfect condition. Unfortunately, we can't accept returns outside these outlined times. Return shipping is the responsibility of the buyer, at your preferred method. Please provide tracking details & once dress is received your refund will be processed within 24hrs.