Questions & Answers

I'm here to help with every enquiry. Just drop me a line e: kerryl@everbyx.com

What is One-Size? The One Dress Project is created for a lifetime, to evolve as our needs & shape continue to change eg: phases of motherhood & menopause are examples. Our ‘Original’ size fits XS-XXL or Australian size 6-24 & is recommended for women over 5'4; ‘Petite’ size fits XS-XL or Australian size 6-22 & recommended for women under 5'4.

Our dress is a melding of design, innovation & technology - our soft drape and fluid design enhance your shape, age, size & height. Dress length is 120cm. Dress width is 104cm (flat) & 208cm (round). We're small, agile & here for the long game, we look forward to meeting your needs now & ongoing. If you've an idea or suggestion, please just ask x

Who makes your clothes? Our Production House is located within an eight minute walk from our Studio in Sydney, Australia. We're blown away at their craftsmanship in making for the greatest high fashion Australian brands. We align on working kindly, happily, sustainably & producing garments of the highest standard.

How do you ensure quality? We work shoulder-to-shoulder with our local suppliers and Production House meeting regularly to 'share the knowledge'. Each Dress is finished by hand, cross-checked & pre-approved by me personally.

Where do you source your fabrics? We searched the world over for our textile to learn of the scale of fabric over-production - it didn't sit well. We concluded to never make or import a textile, instead 100% of our Dresses are made from the excess rolls left after a design season. It means each Dress is saving a precious & rare textile from landfill.

Sustainable now & ever! As a new slow fashion brand rather than retrofit eco we applied it from the get-go. We observe leading sustainable fashion brands for best business practice & innovation. We take heart that no company is fully sustainable and every action we take makes a difference.

How do pre-orders work? We produce in very small runs and in most cases dresses are available immediately. If we're ever mid-run we'll note this at checkout advising next available date. The longest you'll wait is 10-14 working days (& the wait is worth it!).

What payment methods to you accept? We accept all Credit Cards, PayPal & AfterPay.

Can you get me a Dress urgently? Yes, we work with top stylists & customers who need Dress red hot yesterday - we make this happen. Otherwise dresses are despatched same day to arrive within Australia within 1-5 days. Please contact me at e: kerryl@everbyx.com with special requests.

Do you deliver globally? Yes! We deliver throughout Australia at our compliments. Internationally we offer 3 options of shipping timeframes & rates. Internationally Ever by X isn't responsible for local import taxes that vary per country. See our Terms and Conditions.

Australian Delivery: Delivered by Australia Post. Standard Delivery is at our compliments & received within 4-8 business days. We offer Express Delivery for flat rate of A$6.50, received within 1-3 business days. Please include your mobile number & email address at checkout to receive tracking updates.

International Delivery: Delivered by multiple carriers with 3 delivery speed options - Priority Express; Express & Standard Delivery. Please include your mobile number & email address at checkout to receive tracking updates. Please contact me at e: kerryl@everbyx.com if you need dress urgently.

Exchanges & Returns? We hope you love your dress. Please contact me with any enquiry as i'm always here to help e: kerryl@everbyx.com. Dress is a new concept & i can personally coach you. I genuinely love customer feedback, so please don't hesitate to connect.

When emailing with an exchange or return request please provide your Order Number & reason for exchange or return. Please return unworn item at earliest convenience, within 2-3 days of our contact. Unfortunately, we can't accept returns outside these outlined times. Return shipping is the responsibility of the buyer, at your preferred method. Please provide tracking details & once dress is received i'll process your refund within 1-3 days.