Questions & Answers
Bite-size answers to your FAQ. Style Concierge can also help e) hello@everbyx.com
Where is Ever by X Made? Every dress is hand-crafted in Sydney, Australia — Shipped Same Day, Delivered Worldwide, Arriving Fast.
We're US Tariff Free: As an Australian Made brand we're Tariff Free in US. Keep order under US$800 (typically 3 dresses per order). If you’d like 4 or more, simply place a second or third order. Dresses arrive in 5-8 days with DHL or 8–10 days with USPS.
Taxes Worldwide: UK: Orders arrive direct with VAT prepaid (VAT refunded separately if returned). Canada, Japan, UAE: Local taxes apply. EU: Local taxes are payable & vary by country.
Delivery: All Orders are despatched from Sydney same day. We offer Standard, Express & Courier delivery methods. Australian orders arrive within 1-5 days & Worldwide orders arrive within 5-14 days.
Need it FASTER? AU: Order by midday & receive Next Day via Express Post or Courier. WW: Choose Courier & receive within 5-7 days.
Pay now or later: Choose AfterPay, PayPal & all Credit Cards.
What's the difference between Original & Shirt Dress? We make 2 dress designs, fitting XS-XXL, in Petite, Midi & Grande lengths. The Original Dress has a neck-to-waist opening. The Shirt Dress has a neck-to-hem opening, for duster-jacket wear.
Sizing? Our soft oversized drape tapers to you, without cling to be cinched in or worn flowy. Our garments are made in One-Size fitting XS-XXL. Choose your length based on preferred hemline. View our Fit Guide.
Style help? On purchase we'll gift you access to our Style Masterclass which is a series of try-on guides so you can adapt your garment anytime, anywhere in the moment. Our Stylist can also coach you — reach out at hello@everbyx.com.
Shop & SAVE: As a small maker we offer this bundling promotion as frequently as we can where you'll buy 2+ dresses & increasingly save. Savings are automatically added at checkout. Subscribe & gain 48hr preview access. This promotion can't be combined with Perfectly Imperfect.
First Shopper Promotion: As a small business, we’re unable to stack promotions. This means First Shopper promo is briefly disabled during other promotional periods eg: Free Shipping events. Thanks for understanding!
Free Shipping Promotion: Occasionally we offer Free Shipping to the value of AUD$32, with any overages covered by you. This is made available to all markets except UK. Subscribe & gain preview access to every promotion.
Travel friendly? Dress is compact, lightweight (20x25x8cm, 500g), arriving in our mini travel tote. With travel in mind we made dress washable, fast-drying & non-iron, with deep functional pockets.
In-store try-on? We want you to experience your dress in the comfort of your space, with a cup of tea & favourite accessories. And trust us, Style Masterclass will guide you. Our Lead Stylist can also coach you, please reach out e: hello@everbyx.com.
Wholesale? No but thank-you. We sell our dresses exclusively at www.everbyx.com
Uniforms, business & bulk orders? Yes! Just brief us & we'll tailor a quote to your budget & deadline. Our dresses are worn as staff uniforms in boutique hotels; hatted restaurants & interior design practices. Reach out at hello@everbyx.com
What's Vegan Silk? Just like silk but woven with sugar-based proteins, not animal-based. Draping beautifully, without cling & bulk, it's kind to skin & sensitivities, machine washable, fast-drying, non-iron, weighs under 500g and packs small — yes, a wonder textile that's perfect for travel.
Who makes @everbyx? Every dress is made & finished by hand in Surry Hills, Sydney, within minutes of our studio, by the old fashioned dressmakers behind Australia's top tier fashion brands.
Perfectly Imperfect Dresses: Once a year we offer a small release of dresses that haven't passed our QC check, due to a textile or dressmaking flaw. These are final sale with no returns & exchanges. Subscribe & gain 48hr preview access as dresses sellout quickly. Check our Fit Guide, choose dress wisely & enjoy the savings. This promotion can't be combined with Shop & SAVE.
Win Back Your Dress Promotion: Runs from 1–31 May 2025. To enter, simply place an order by 11:59pm AEST each Sunday — every dress purchased = one entry into that week's draw. Bundle purchases count as multiple entries (e.g. buy 3 dresses = 3 chances to win). One winner is drawn at random each Sunday, and announced/refunded in full the following Monday to the original payment method. Refund covers the order value paid at time of purchase (including any applied discounts). Open worldwide to customers aged 18+, excluding Ever by X staff. Orders must be paid in full and not cancelled or returned. Ever by X reserves the right to modify or cancel the promotion at any time. All decisions are final.