Shipping & Delivery
We aim to dispatch all orders received by 12pm AEST same day, with orders placed after this cut-off time dispatched next business day. Delivery time frames are an estimate provided by our shipping partners. Delays in transit are unforeseen & can occur.
ebX covers the first $20 towards your delivery cost, this saving is automatically applied at checkout & select Standard, Express or Courier. Your Order Confirmation will include a link to track your delivery.
Pre-orders: We produce dresses in small runs in line with demand. If you order a dress on pre-sale we’ll reserve you the next available dress & despatch to you same day that dresses are received. In the heady world of 'slow fashion' great things take time & the wait is always worthwhile.
AUSTRALIA
| Shipping Option: | Delivery Time |
| Standard shipping | 3-5 business days |
| Express Post shipping | 1-3 business days |
| Same Day Courier - Sydney only (Order before 10am EST) | Same day (Sydney) |
| Next Day Courier – Australia only (Order before Midday EST) | Next business day |
INTERNATIONAL
| Shipping Option: | Delivery Time |
| International Standard shipping | 10-12 business days |
| International Express shipping | 7-12 business days |
| International Courier (DHL) | 5-7 business days |
Duties & Taxes? Import taxes are the responsibility of the customer. Ever by X does not pre-pay or cover international import Duties & Taxes. Taxes vary from country to country. Please connect with your local customs office to find out current duties & tax policies. As at May 2023 we believe this advice to be correct:
- US/CA: For single, double & triple dress orders there is no tax payable. If ordering 4 or more dresses, order in batches of three to avoid duties charged on purchases over $1000.
- UK: As of May 2023 we've paused shipping to UK due to high import taxes charged to our customers. Shipping will resume from 1 July 2023 when new AU/UK Trade Agreement takes effect & no tax will be charged on Australian Made goods.
- EU: As of May 2023 we've paused shipping to EU due to high import taxes charged to our customers. Shipping will resume late 2023 when new EU/UK Trade Agreement takes effect.
Exchange & Returns Policy? We accept Exchanges & Returns of unworn garments if requested within 7 days of your receiving dress. Click here to view our policy.
Support? We hope you find all the answers you need if not please email Style Concierge e) hello@everbyx.com