Shipping & Delivery
We dispatch all orders received by 12pm AEST same day, with orders placed after this cut-off time dispatched next business day. Delivery time frames are an estimate provided by our shipping partners. Delays in transit can occur & are unforeseen.
ebX covers the first $20 towards your delivery cost, this saving is automatically applied at checkout when you select Standard, Express or Courier delivery. Your Order Confirmation will include a link to track dress delivery.
Pre-orders: We produce dresses in small, limited runs in line & attempt to meet demand. Please preorder to reserve the next available dress & we'll pre-prepare your parcel for despatch same day that dresses are received. In the heady world of 'slow fashion' great things take time & the wait's always worthwhile.
AUSTRALIA
| Shipping Option: | Delivery Time |
| Standard shipping | 3-5 business days |
| Express Post shipping | 1-3 business days |
| Same Day Courier - Sydney only (Order before 10am EST) | Same day (Sydney) |
| Next Day Courier – Australia only (Order before Midday EST) | Next business day |
INTERNATIONAL
| Shipping Option: | Delivery Time |
| International Standard shipping | 10-12 business days |
| International Express shipping | 7-12 business days |
| International Courier (DHL) | 5-7 business days |
Duties & Taxes? Import taxes are the responsibility of the customer. Ever by X does not pre-pay or cover international import Duties & Taxes. Taxes vary from country to country. Please connect with your local customs office to determine current duties & tax policies. As at May 2023 we believe this advice to be correct:
- US: For single, double & triple dress orders there is no tax payable. If ordering 4 or more dresses, order in batches of three to avoid duties charged on purchases over $1000.
- UK/CA: As ONE Dress is 'Australian Made' no Import Taxes are payable. Standard VAT Tax is payable prior to local delivery.
- EU: Shipping to EU is paused due to high import taxes. We hope Shipping can resume once AU/EU Trade Agreement is agreed in 2024.
Exchange & Returns Policy? We accept Exchanges & Returns of unworn garments if requested within 7 days of your receiving dress. Click here to view our policy.
Support? We hope you find all the answers you need if not please email Style Concierge e) hello@everbyx.com